General Retail Sales Assistant
About the Role
We are currently seeking for a motivated and customer-focused General Retail Sales Assistant to join our team in Johannesburg. This role is ideal for someone who enjoys working with people, delivering excellent service, and contributing to a positive in-store experience.
As a General Retail Sales Assistant, you will play an important part in supporting daily store operations, assisting customers with their purchases, and helping the team achieve sales and service goals. You will represent the company professionally and help create a welcoming environment for every customer.
Key Responsibilities
Welcome customers and provide friendly, professional assistance
Understand customer needs and recommend suitable products or services
Process sales transactions accurately and efficiently
Maintain product displays and ensure shelves are clean, organised, and fully stocked
Monitor stock levels and report shortages or replenishment needs
Handle customer questions, concerns, and basic complaints in a calm and helpful manner
Keep the store clean, tidy, and aligned with company presentation standards
Assist with promotional activities and in-store campaigns
Work collaboratively with team members to meet daily, weekly, and monthly sales targets
Follow company policies, procedures, and loss prevention guidelines
Support opening and closing duties as required
Requirements
Previous experience in retail, sales, customer service, or a similar role is preferred
Strong communication and interpersonal skills
Confident in engaging with customers and building positive relationships
Basic numeracy skills and comfort handling transactions
Good organisational skills and attention to detail
Ability to work well in a team and contribute to a shared goal
Willingness to learn product knowledge and sales techniques
Professional appearance and attitude
Reliable, punctual, and adaptable
Ability to stand for extended periods and perform general retail duties
Flexibility to work retail hours, including weekends and public holidays if required
Nice to Have
Experience using point-of-sale systems
Experience with merchandising or stock control
Proven ability to meet or exceed sales targets
Multilingual communication skills
What Success Looks Like
Customers receive a consistently positive and helpful shopping experience
Store presentation remains neat, organised, and customer-ready
Sales opportunities are identified and converted effectively
Stock is managed accurately and efficiently
Daily operational tasks are completed to a high standard
Growth Opportunity
This role offers the opportunity to build valuable experience in retail sales, customer service, and store operations. Successful team members may have the chance to grow into more senior sales or supervisory positions over time.