Customer Care Representative
Location: Cape Town, South Africa Remote Working: Not available
About the Role
The Customer Care Representative will support customers throughout the sales process, ensuring they receive clear information, timely assistance, and a positive overall experience. This role focuses on building strong customer relationships, responding to enquiries, guiding customers through product or service options, and helping drive successful sales outcomes for the business.
Responsibilities
Respond to customer enquiries via face-to -face with accuracy, professionalism, and empathy
Guide customers through product or service offerings to help them make informed purchasing decisions
Provide updates on orders, account details, and general sales-related queries
Resolve customer concerns by identifying issues and offering effective solutions
Maintain detailed and accurate records of customer interactions
Follow up with customers to ensure satisfaction and support repeat business
Collaborate with sales team members to share insights and improve customer experience
Required Qualifications
Grade 12
Previous customer service or sales support experience
Strong communication and active listening skills
Ability to explain information clearly and build positive rapport with customers
Proficiency in basic computer systems and CRM tools
Strong problem‑solving ability and attention to detail
Ability to work on-site in Cape Town
Nice to Have
Experience in a sales-driven or target-supported environment
Familiarity with customer service software or call‑centre platforms
Multilingual communication skills
What You Will Achieve
Build trusted customer relationships that support ongoing sales growth
Contribute to a supportive, collaborative team environment
Develop deeper product knowledge and customer engagement skills over time